Frequently Asked
Questions.

Yes. Round-trip airport transportation between Ixtapa-Zihuatanejo International Airport (ZIH) and your host hotel has already been arranged and paid for by MacArthur Co.

No additional payment is required for your scheduled arrival and departure airport transfers.

After collecting your luggage and completing the normal arrival process, proceed to the airport arrivals area.

Look for the Sunnyside DMC Services welcome team under the MacArthur Co. name. Our team will assist you and guide you to your designated transportation.

No. Your airport transportation is round trip, so your departure transfer from the hotel back to Ixtapa-Zihuatanejo International Airport is already part of your MacArthur Co. travel arrangements.

No. Tours, excursions and off-property activities are optional experiences and are not included in the MacArthur Co. travel package.

Guests may select and purchase any available experience they would like to enjoy during their stay.

Visit the Tours section of this guest portal, select the experience you would like to book, choose your available date and participants, and complete the secure online payment process.

Yes. Tours may also be booked after arrival, subject to availability.

However, space on some experiences is limited, so advance reservations are strongly recommended whenever possible.

Yes. All tours and activities are subject to availability for the selected date and departure time.

Certain experiences have limited capacity and may sell out before the program dates.

All tour pickups will take place in the lobby of your host hotel, unless your reservation specifically indicates otherwise.

After receiving your booking confirmation voucher, you will receive a separate email from Sunnyside DMC Services confirming the exact pickup time for your tour.

Yes. Once your reservation and payment are successfully completed, you will receive a booking confirmation voucher using the email address provided during checkout.

A separate email will then provide your exact tour pickup time.

Please confirm your personal travel dates before completing your reservation and select a tour date that falls within your stay in Ixtapa-Zihuatanejo.

The MacArthur Co. program takes place March 18–25, 2027.

Not necessarily. Age, height, weight, health and participation requirements vary by experience.

Please review the restrictions and important information shown on the individual tour page before booking.

What you should bring depends on the selected experience.

Please review the inclusions, restrictions, recommendations and important information listed on your tour page and booking confirmation.

Yes. Requests to change your tour date or, when applicable, your departure time may be made through January 15, 2027, subject to availability.

This policy applies only to date and departure-time changes.

If weather or operating conditions prevent your scheduled activity from taking place as planned, our first option will be to attempt to reschedule the activity for later that same day, whenever conditions and availability permit.

When appropriate, we may also offer the option to change to another available experience that can safely operate under the current conditions. Any applicable fare difference will be communicated before the change is confirmed.

If the activity is cancelled and cannot operate, a refund will be issued.

Full cancellation terms and conditions are available on our Cancellation Policy page.

We recommend reviewing the policy before completing your reservation.

Secure online payments are accepted using:

Gratuities are not included and are at the guest's discretion.

Local destination services, airport transportation, tour coordination and guest assistance are provided by Sunnyside DMC Services, the local destination partner for this program.

If you need local assistance with transportation, tours or your reservation, you may contact Sunnyside DMC Services via WhatsApp.