MACARTHUR CO. GUEST PORTAL

Cancellation
Policy.

Please review the following cancellation, change and refund terms before completing your tour reservation in Ixtapa-Zihuatanejo.

PROGRAM DATES March 17–25, 2027
LOCAL DESTINATION PARTNER Sunnyside DMC Services
STANDARD CANCELLATION TERMS

Refund Schedule

Based on the scheduled tour date and departure time.
MORE THAN
72 HRS before the tour
100% REFUND
BETWEEN
48–72 HRS before the tour
70% REFUND
BETWEEN
24–48 HRS before the tour
50% REFUND
LESS THAN
24 HRS before the tour
NON-REFUNDABLE
01
VOLUNTARY CANCELLATIONS

Cancelling Your Reservation

Guests may voluntarily cancel a tour reservation. The applicable refund amount is determined by the amount of time remaining before the scheduled tour date and departure time.

Cancellation Notice Refund
More than 72 hours before the tour 100%
48 to 72 hours before the tour 70%
24 to 48 hours before the tour 50%
Less than 24 hours before the tour No Refund
02
RESERVATION CHANGES

Date & Departure-Time Changes

Changes to the tour date or, when applicable, the selected departure time may be requested through January 15, 2027, subject to availability.

IMPORTANT DATE January 15, 2027

Date and departure-time changes requested on or before this date may be made without a change fee, subject to availability.

Requests received after January 15, 2027 may still be considered, but will be subject to availability and may include an additional change fee and/or fare difference.

03
WEATHER & OPERATING CONDITIONS

If Weather Affects Your Tour

Guest safety and operating conditions always come first. If weather or another operational condition prevents an activity from operating as scheduled, Sunnyside DMC Services will first attempt to find the best available alternative.

01 Reschedule

Our first option will be to attempt to reschedule the same activity for later that day, whenever conditions and availability allow.

02 Change Experience

Guests may be offered another available tour that can safely operate under the current conditions.

03 Refund

If the activity is cancelled and cannot operate or be replaced, the applicable refund will be issued.

If the guest selects a different experience, any applicable fare difference will be communicated before the new reservation is confirmed.

04
NO-SHOWS & MISSED PICKUPS

Please Be Ready On Time

Guests are responsible for being present at the confirmed pickup location at the designated pickup time.

!
No-shows are non-refundable.

Arriving late and missing the scheduled pickup will also be considered a no-show and is non-refundable.

Unless otherwise indicated, tour pickups will take place in the lobby of the host hotel. The exact pickup time will be sent by email after the booking confirmation voucher has been issued.

05
REFUND PROCESS

How Refunds Are Processed

Approved refunds are returned to the original payment method used for the reservation.

SUNNYSIDE PROCESSING 5–10 business days
→
BANK / PAYMENT PROVIDER 7–30 additional days, typically

Sunnyside DMC Services generally requires 5 to 10 business days to process an approved refund.

Once processed by us, the time required for the funds to appear in your account is determined by your bank, card issuer or payment provider. This typically takes approximately 7 to 30 additional days, depending on the financial institution.

06
PRIVATE & SPECIAL EXPERIENCES

Certain Experiences May Have Special Terms

Some private tours and certain special experiences may include taxes, supplier charges or other non-recoverable fees.

In the event of cancellation, these charges may affect the amount eligible for refund even when the reservation otherwise qualifies for a full refund under the standard cancellation schedule.

POSSIBLE NON-REFUNDABLE CHARGES Approximately 5%–7%

When applicable, these special conditions will be indicated on the individual tour or experience before booking.

07
RESERVATION TRANSFERS

Can Someone Else Use My Reservation?

Yes. A reservation may be transferred to another guest when the original guest is unable to participate.

The transfer must be requested and confirmed by email before the activity takes place.

✓ Full name of the new guest
✓ Complete participant information
✓ Original reservation details
✓ Written confirmation from Sunnyside DMC Services
08
REQUESTING A CHANGE OR CANCELLATION

Contact Us Before Your Tour

Cancellation, change and reservation-transfer requests should be submitted as soon as possible.

For email requests, please reply to your booking confirmation email so our team can easily identify your reservation.

For immediate local assistance, you may also contact Sunnyside DMC Services via WhatsApp.

WHATSAPP +52 755 138 2469 →
PLEASE NOTE Review the terms before booking.

By completing a reservation through the MacArthur Co. Guest Travel Portal, the guest acknowledges the applicable cancellation, change, no-show and refund conditions described on this page and any additional conditions disclosed on the individual experience page.

Your Ixtapa-Zihuatanejo travel experience.

MARCH 17–25, 2027
EXPLORE
Home Tours Cancellation Policy FAQs
YOUR PROGRAM
DESTINATION Ixtapa-Zihuatanejo
PROGRAM DATES March 17–25, 2027
LOCAL DESTINATION PARTNER Sunnyside DMC Services
ACCEPTED PAYMENT METHODS

Secure online payments accepted through:

VISA
mastercard
AMERICAN
EXPRESS
PayPal
MacArthur Co. Guest Travel Portal • Ixtapa-Zihuatanejo, Mexico
Local destination services operated by Sunnyside DMC Services